Customer Reviews

Courteous professional staff.

Awesome

Excellent customer service

Great

Never can get the problem fix With the transmission

Too long waiting time, not the only time experiencing wait time

Quick, easy, professional

Very good experience, was greeted promptly and my concern was written up and taken care of quickly. Reyna was really helpful

After setting up an appointment, it took no time to get it taken care of

My experience is great especially my (ladies) Salesmen and service advisor .Now for another salesman to call trying to influence me to trade up, stated that we cant get your "warranty part for my vehicle and its just better to trade up". Is a slap in the face especially when you call back to your service advisor and she states yes we have your parts and when do I want to bring it in.

WE HAD GREAT CUSTOMER SERVICE BEGINNING FROM THE TIME WE ENTERED THE PARKING LOT. OUR SALESPERSON DID AN EXCELLENT JOB. I WOULD HIGHLY RECOMMEND MR.MICHAEL SCOTT TO MY FRIENDS AND FAMILY.

Very professional.

Very Good Ex

I've always love this dealership since I got my car. And now that Tim Cassario is back I love it even more!!!

I brought my truck in on a Monday it was Tuesday of the next week when I went to pick it up, though they couldn’t find the problem, I did agree it could be drove to see if they could detect the problem, but to put 74 miles on someone truck & not even offer to refuel what you used is (SIMPLY WRONG) and then to discover a small dent in my drivers door an not even mention it was (WRONG) as well, and can prove the gas because I recorded gas & mileage upon drop off & I recorded it upon pickup, I also see where fingers rub the dirt away on the door to see how back it was , I have tried to call, Mr. Beaver, but it goes to message and I was wanting to speak to him personally, not that I think anything will be done but so he’s alert when it happens to some of there more VALUABLE CLIENTS

I called and spoke with Amber on the phone who let me know that you were shortstaffed in the oil change department. She was very friendly on the phone but said it may take 2 to 3 hours for an oil change. I went ahead and drove to the dealership and when I arrived in the service department I asked for Amber. A different service advisor, named Josh, said he would help me instead. I dropped my vehicle off a little after noon and when he called me at 1:30 PM to say it was ready I was pleasantly surprised. However, he also recommended three additional services that he said I should have performed on my vehicle. One of these was a brake fluid flush and replacement. He actually stated that my brake fluid “looked like Dr. Pepper” and needed to be serviced and changed right away. He also recommended a coolant system service as well as a fuel service. I am guessing he recommended these based on the mileage on my vehicle. I declined all 3, especially the brake fluid service as I have just had all of the brakes replaced on the vehicle in July 2019. I took the vehicle back to where I had the brakes done and they checked the brake fluid and found it to be clear, as it should be, and when they tested it, the test showed less than 70 parts per million or copper and water and that it doesn’t need to be replaced until it reaches 200 parts per million. This causes me really question the information that Josh gave me, and makes me wonder about the service done to my vehicle as a whole. He recommended a $135.00 service that was unnecessary to have done to my vehicle. While I’m sure the service writers are paid a commission based on services completed, they need to be honest with your customers and provide truthful and accurate information. I came back to the dealership that afternoon and spoke to a service manager named John I believe. I explained everything to him and he seemed fairly nonchalant about the entire transaction and said that Josh had recently started at your dealership after working at a Nissan dealership and that he probably just used some wrong wording to describe the service he recommended. I purchased the vehicle from your dealership 3 years ago and you have changed the oil in it a few times and each time I’ve had a challenge with the service department. In fact, last time when I had an appointment and it still took over 2+ hours to get the oil changed, the dealership actually gave it to me at no charge. That, along with a $25 off coupon you sent me in the mail is the only reason I came back again this time. However, after service like this, I’m not sure I’ll be returning to your dealership again as I feel there are more options available to me who will provide me honest work at a fair price. It may be time for Chevyland to look into their service writers training program and customer service if you want to continue to get people’s business in the future. Thank you

Better this time

Great experience from shopping online, talking with Viktoria, and even in finance! Never felt like I was being pressured to buy.

Couldn’t have asked for any better

My 2017 Chevy Trax had a recall on it. After receiving the letter, my engine light came on. I immediately made an appointment and told the service representative why I called and they scheduled me an appointment. I took it to the Chevyland on Youree Drive back in November of 2019. I was told that my problem was fixed and it wasn’t. It wasn’t a month later and my engine light popped back on. Once again I called and made(Another) appointment, I took it in and was told by a service representative that my problem wasn’t fixed on purpose. Stating that the Technician didn’t specialize in that training and ignored the problem. I work very hard to pay for my vehicle and I should receive the best service on this vehicle that’s why I chose to drive a Chevy. I don’t feel like I have to pay $50 dollars to have a loaner for something that wasn’t my fault in the Beginning! So I have to drive around with my engine light on until January 15, 2020! (Displeased Customer)