Customer Reviews

Everyone was friendly. The work was done well and timely. I am concerned, however, about the GM buy - power card y'all advertise. Many people were called in to negotiate the application process. Finally the card was applied for and approved. By me utilizing a back door through the Capitol One app, it was even activated and used, albeit NOT as part of the application process through your service advisor. I'll be surprised if I don't run into a snafu when I try to get the $100.00 initiatial credit you use as an incentive. It has nothing to do with Chevy Land. Apparently GM failed to provide proper training for their program.

all that was needed was taken care of.

I pulled up in the loaner vehicle with two babies, two car seats, ice chest, a double stroller and two diaper bags to pick up my car because we were told it was ready. They had us get everything out of the loaner car bring it all to the front of the building and then wait an hour for my car to even be pulled around. If my husband had not shown up to help me I would not have been able to do this myself. Then, when my car did arrive there were pieces hanging down from the roof in the back and we were told it was already like that when we know for a fact it was not. My car also had pen marks on the seat which were not taking out because we were told that we needed to talk to a manager for that. After waiting an hour and a half for my car with two anxious babies and my husband needing to get back to work, we did not have time to wait another hour. My car was also supposed to be detailed since it wasn't when we bought it and that was not done like we were told. There is mud in the very back when you lift the trunk and there is mud and grass on the floor mats in the front when you open the doors and the windshield is filthy. We will not be buying nor servicing our vehicles at Chevyland anymore.

Very Friendly

Fixed everything they quoted and I got a loaner car for the week.

I came in for an oil change and tire rotation that I made an appointment for at 9am after 3hre of waiting I got my truck back an I notices my tires was not rotated because I marked them then I had to wait another hr for that

Very friendly staff

I had an appointment @1100 for an oil change, tire rotation and a car wash. I arrived at 1030am and left at 1:30 pm with just an oil change. Did not get tires rotated or the car washed. Very disappointed with the wait time! I was not charged for oil change but wasted my day waiting.

Excellent

Great experience working with Cory Tipton as a salesperson

Everyone at the dealership was

Prompt

Live the fact that they know about my vehicle top to bottom

I called and made an appointment to come in and get my oil changed and they got me in for later that afternoon. When I got there William came out and greeted me and told me that they would get busy on getting my oil changed and that he would have me out of there as soon as possible ! I was amazed when William walked in the waiting area 30 minutes later and told me that my car was ready to go! All the times before I had to wait 2 to 2 1/2 hours just to get my oil changed, so that was definitely a pleasant surprise!!! They did a great job on changing my oil and getting me out of there in a timely manner and Mr. William Plumb was very kind and courteous to me and he was very professional and very organized and on top of things. I greatly appreciate him and his kindness and I look forward to doing business with Chevyland again !!!

Even though I had a scheduled appointment at 1100, I had to wait an hour and a half to get my car serviced. What is the point in making an appointment if I have to wait 2 hours to get my vehicle serviced?

After my oil change and tire rotation I got in my Tahoe and started to drive through the parking lot and I heard a clicking/clunking noise coming from under my vehicle. So I roll my windows down and turn off the radio and still hear the noise. So before pulling out onto the busy street I put my vehicle in reverse and slowly go back to the service garage because I just know somethings not right. Upon them inspecting the issue they tell me that one of my tires was not sitting right and the lug nut wasn���t properly put on because of it. So I asked what would���ve happened if I would���ve kept going? They said I would���ve ruined my tire, I then said ���No, you would���ve ruined my tire!��� I just want to say that the experience was somewhat frightening because of the thought of driving along and my tire falls off while I���m going 50mph. I just feel they should���ve of done a better job of inspecting the vehicle, especially after taking tires off.

I made an appointment for 11:00 am and I got out of their at 1:00 pm. If I had not got up and ask about why it���s taking so long I guest I would have been their longer. Why make a appointment and it takes that long. Communication with the person is all you need to do if its more than an hour.

Everyone was courteous and professional.

William was super friendly and offered me refreshments.

Nothing to add